Support center
Most questions are answered below. If not, send us a request and the owner will review it.
Restore downloads
Sign in to re-download any file you own.
Read the FAQ
Downloads, formats, Vault, refunds.
Refund policy
When refunds are considered.
How much does a field-service toolkit cost?
Individual Kept Straight toolkits cost $12 to $19, one time. The Operations Starter Bundle (all five toolkits) is $59, and the Toolkit Vault (everything plus new templates added over 12 months) is $99. There are no subscriptions or recurring charges. See the Pricing page for a full comparison.
How do I download my files after paying?
As soon as payment is confirmed, your files appear in My Library. Sign in with the email you used at checkout and click Download next to any file. You'll also get a receipt email with links to your library.
Why did my download link stop working?
For security, each download link expires after 5 minutes. Just go back to My Library and click Download again to get a fresh link. There's no limit on returning to your library.
I lost my files or got a new computer. Can I download again?
Yes. Sign in and open My Library any time to re-download everything you've purchased.